Policies

Fall and Spring Withdrawal from Classes, Ensembles, Prelude, and Sing Play Learn with MacPhail™

A 100% refund will be given for Classes, Ensembles or Sing Play Learn with MacPhail™ if written (or email) notice is received in the Student Service Center within two business days following the first class. A 75% refund will be given if written notice is received within two business days following the second class. The registration fee and payment plan fee are non-refundable.

Summer Withdrawal from Classes, Ensembles, and Sing Play Learn with MacPhail™

Written (or email) withdrawal requests must be received within two business days following the first class for a 100% refund. Summer camp withdrawals should be received no later than two business days before the start of the camp. After this time, there will be no refunds.

Fall and Spring Withdrawal from Individual & Suzuki Instruction

  • Before the 4thlesson of the semester: Students must provide written (or email) notice of withdrawal and refund requests to the Student Service Center in order to receive a refund for the remaining paid lessons. Verbal notices or requests will not be accepted.
  • After the 4thlesson of the semester: Students must provide written (or email) notice of withdrawal and refund requests to the Student Service Center, and are responsible for payment of four lessons after the date of the withdrawal notice. The remaining paid lessons will be refunded. Verbal notices or requests will not be accepted.

Summer Withdrawal from Individual & Suzuki Instruction

  • Before the 2nd lesson of the semester: Students must provide written (or email) notice of withdrawal and refund requests to the Student Service Center in order to receive a refund for the remaining paid lessons. Verbal notices or requests will not be accepted.
  • After the 2nd lesson of the semester: Students must provide written (or email) notice of withdrawal and refund requests to the Student Service Center, and are responsible for payment of four lessons after the date of the withdrawal notice. The remaining paid lessons will be refunded. Verbal notices or requests will not be accepted.

Missed Lessons, Classes & Ensembles – (See MacPhail Online, Music Therapy and Sing Play Learn with MacPhail™ Policies below)

As a courtesy, please call or email your instructor in advance of any absence or leave a message with the Student Services Center at 612-321-0100. Prior notification does not exempt students from payment. Students are charged for all the lessons for which they register, including those missed through student absence. In the event the instructor cancels a lesson, a makeup lesson will be offered at a mutually convenient time.

MacPhail Online

Make-up Lessons:

In the rare case that MacPhail’s server or hardware fails, preventing video calling for more than 20 percent of the scheduled lesson, the lesson will be made up by the MacPhail instructor at a later date with no additional cost to the student! Unfortunately, due to the nature of our lesson schedules, if the technical issue is generated from the student side, the lesson will not be able to be made up.

Music Therapy Attendance Policy

Missed Private Music Therapy Sessions
Music Therapy has a 24-hour in advance notice cancellation policy. In the event of an unforeseen emergency you may discuss this with your Music Therapist. However, due to our therapists’ full schedules, it may not be possible to provide a make-up session. If the Music Therapist is absent due to illness or another critical reason, the Music Therapist will provide a make-up date for the missed session. If a make-up session is provided, the session must take place within the semester the absence occurred. To schedule a make-up session, contact your music therapist.

Missed Music Therapy Classes

There are no refunds for Music Therapy classes missed due to vacations or illness.

Sing Play Learn with MacPhail™ Policies

Multiple Siblings in Sing Play Learn with MacPhail™ Class

If you are registering more than one child in the same adult-child Sing Play Learn with MacPhail™ class we encourage you to keep a ratio of one adult per child. One-on-one interaction in the class makes the experience more rewarding for both the adults and children involved. The only exception is the Family Music Class.

Sibling Discount Policy– Sing Play Learn with MacPhail™

When you register one child for Sing Play Learn with MacPhail™ classes at MacPhail for full tuition, each additional child in your immediate family will receive a 10% discount for Sing Play Learn with MacPhail™ classes for the same semester. This discount does not apply to the Family Music Class.

Waiting Lists– Sing Play Learn with MacPhail™

Students may request to be placed on a waiting list for a full Sing Play Learn with MacPhail™ class if complete registration and payment information is received, (payments will not be processed unless the student is placed in a class). You will be contacted by phone only if space becomes available. Students can be put on the Sing Play Learn with MacPhail™ wait list with only a payment of $25 instead of complete payment.  That payment will be processed, but refunded if the student is not placed in a class.

Make Up Classes– Sing Play Learn with MacPhail™

Makeup classes are available for most Sing Play Learn with MacPhail™ classes. Please limit the number of makeup requests to one-fourth of the total semester classes to maintain continuity for your child and others in the class. Classes must be made up during the semester in which you are registered. Contact the Student Service Center to schedule your makeup class at 612-321-0100.

Program Cancellation

MacPhail reserves the right to cancel classes or ensembles with insufficient enrollment. Classes or ensembles that do not meet minimum enrollment 24 hours before the first meeting may be cancelled. In the event a class is cancelled, you will be notified and given the opportunity to transfer to another class. If you do not enroll in another class you will receive a full refund, including any registration or payment plan fees.

Emergency School Closings

The decision to close MacPhail due to weather is determined by safety conditions and is based on state advisories. MacPhail does not guarantee make up lessons or classes for dates closed due to an emergency. MacPhail is committed to remaining open whenever possible. To check for a closing, call 612-321-0100 for a recorded message or check MacPhail’s website. Students in Austin, MN, please call 507-396-6718 to check for closing information. NOTE: Any MacPhail program that takes place in a host-site will be cancelled if the site is closed due to weather (e.g. Birch Lake Elementary hosts our White Bear Lake location. If the WBL schools are closed, MacPhail’s programs will be cancelled.)

Religious Holidays

With at least one week’s notice to the teacher, a regularly scheduled lesson that is missed because of a religious holiday will be rescheduled. This policy does not apply to classes and ensembles.

Mobile Phones

Parents and students who use cellular phones are asked to turn them off during classes or lessons unless they are waiting for an emergency call.

Photography and Publicity

MacPhail reserves the right to use photos taken during lessons, classes and events. These photos may be used in brochures, advertising or for public relations purposes. Photographs featuring registered students are considered eligible for publication or public use unless the students (or parent/guardian of students under 18) submit a request for non-use in writing to the Student Services Center prior to the date when the photograph appears. Every effort will be made to accommodate students’ requests.

Security

MacPhail is an easily accessed building in downtown Minneapolis. Occasionally, theft of unattended personal items occurs. Keep your possessions with you at all times. MacPhail does not take responsibility for items that are lost due to theft.

Service Animals

Only service animals are allowed in the building.

Harassment and Sexual Assault Policy

MacPhail is a community of persons from diverse backgrounds which respects and affirms the dignity of all people. Therefore, offensive behavior including harassment and sexual assault are not compatible with MacPhail’s commitment to all members of its community.

Harassment

Harassment consists of unwelcome or offensive conduct whether it be physical, verbal or visual, that is based on a protected group status. MacPhail will not tolerate conduct that (a) affects academic benefits; (b) interferes unreasonably with a student’s progress or success; or (c) creates an intimidating, hostile or offensive environment for any student.

Harassment may include but may not be limited to:

  1. Epithets, slurs or negative stereotypes;
  2. Intimidating or hostile acts including touching or a request for sexual favors based on protected classification; and written or graphic material that denigrates or shows hostility or aversion to persons of a protected classification which is posted or circulated on MacPhail property.

Unwelcome sexual advances, requests for sexual favors and other physical, verbal or visual conduct based on sex constitute sexual harassment when submission to the conduct is explicit or is an explicit term or condition of academic progress; when submission to or a rejection of the conduct is a basis for an academic decision; when the conduct has the purpose or effect of unreasonably interfering with a student’s performance or progress; or when it creates an intimidating, hostile, or offensive academic environment.

In light of the power differential inherent in the relationship between MacPhail faculty and MacPhail students and the potential for either intentional or unintentional misuse of that power differential, MacPhail prohibits romantic or sexual relationships between faculty and students. In any event, consent will not be a defense, to such an allegation of such behavior. Any member of the MacPhail community who believes that he or she has experienced or witnessed harassment should contact the Student Services Center immediately. MacPhail will take prompt and appropriate action to investigate complaints and make any decisions that are deemed necessary in the judgment of MacPhail up to and including the termination of faculty members as appropriate.

Complaints of harassment or offensive behavior will be treated with discretion and will be discussed only with those who have a need to know to carry out an investigation and take prompt and appropriate action. No individual who reports harassment will be retaliated against although participation in an investigation by an accused party will not protect that person from discipline as MacPhail deems appropriate.

 

Sexual Assault

Sexual assault is any physical conduct of a sexual nature that occurs by force or coercion that is directed at a person who may be physically unable to defend him or herself, mentally impaired, or incapacitated. Any MacPhail student who believes that he or she has been sexually assaulted should immediately get to a safe place and call either 911, a parent or friend, or the Student Services Center immediately.

A victim of sexual assault may file a complaint with MacPhail. MacPhail will investigate and take prompt and appropriate action in accord with its policy on harassment. A victim of sexual assault may also, of course, contact the appropriate police department. MacPhail will assist any victim of sexual assault at the direction of law enforcement authorities in obtaining, securing and maintaining evidence in connection with this sexual assault incident. MacPhail will respect the confidentiality of the sexual assault victim and the alleged offenders as much as possible consistent with its legal obligation. MacPhail strongly encourages victims of sexual assault to seek professional help and MacPhail will assist in locating resources as appropriate.